Terms of Service


This document regulates the general terms and conditions applicable to the access and use that the User will make of the Website: BEENAT.COM (hereinafter "BEENAT", "BEENAT.CL" or "the Website" interchangeably), as well as any type of information, content, image, video, audio or other material communicated or present on the Website.

BEENAT reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the Website and the Contents and Services that may be included in it. The User acknowledges and accepts that at any time BEENAT may interrupt, deactivate and/or cancel any of these elements that are integrated into the Website or access to them.

The access and use of the website and the related or annexed content, described in this document, will be governed entirely by the laws of the Republic of Chile. Consequently, the visits, as well as the possible contracts or transactions that the user carries out on the platform that represents the website, as well as the legal effects that these may have, are subject to the laws and to the jurisdiction of the courts of justice. of the Republic of Chile. Of particular importance are the application of Law No. 19,628 on the Protection of Personal Data and Law No. 19,496 on Consumer Rights.

Additionally, this website and its contents, as well as the transactions that may be carried out on it, are intended for all types of users, regardless of their nationality and place of residence, as soon as there is primacy over the application of Chilean legislation for specific cases.

In particular, the Website is regulated in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in what regarding the processing of personal data and the free circulation of these data (GDPR).

The user is recommended to carefully read the content of these General Terms and Conditions of Use, as well as print and keep a copy of them in a local storage drive, or portable storage, for their convenience and safety.


BEENAT is owned by INVERSIONES BIOTECH SPA, RUT: 76.811.337-8; which is recorded in a public deed dated December 11, 2017, which was held at the public notary of Mrs. CAMILO VALENZUELA RIVEROS.

Additionally, for the purposes of any type of communication, presentation, consultation or claim related to the use or operation of the Website, or with the contracts and transactions that have been carried out, BEENAT will receive all types of communications by email : contacto@beenat.cl, as well as the telephone number: +56977577409, which will only be available for purposes of Customer Service functions. INVERSIONES BIOTECH SPA, is domiciled for these purposes in Santa Luisa, plot 1 S/N, Lot 1 C, Colina commune.


Access to this Website, navigation and use of it, as well as any space enabled for interactions between Users, or between it and the Website (comment sections, blogging and microblogging spaces, and extensions intended for this function), will grant people the status of "User".Therefore, it is understood to accept the Terms and Conditions Present in this document from the moment of accessing the Website or its contents, as well as all kinds of future modifications that are made to the Terms and Conditions, without prejudice to what may establish future legislation enacted in the Republic of Chile aimed at regulating this class of documents, or that is applicable to the use of Web Sites

Additionally, access to the Website by the User will be free of charge, without the User having to pay to access the site or its contents, beyond the cost of the Internet connection, in the cases that correspond .

Responsibility of Users.

BEENAT provides the User with a service characterized by the diversity of the content provided. The User assumes his responsibility when entering the Website, to make correct use of it and its contents. Thus, this responsibility will extend, without limitation, to:

Use the information, Content and/or Services and data offered by BEENAT, without being contrary to these Terms and Conditions, as well as the Chilean Legal System and Morality and Public Order, or that in any other way could lead to the violation of the rights of third parties, or the normal functioning and operations of the Website.

BEENAT reserves the right to withdraw all those comments and interactions emanating from Users that violate the law, respect for the dignity of the person, that are discriminatory based on race, nationality, sex, sexual orientation, lineage or condition , as well as those that contain pornographic content or that constitute messages known as "spam", or that threaten youth or childhood, order, or public safety or that, in BEENAT's opinion, are not appropriate for the Website .

In any case, BEENAT is not responsible for the opinions, of any kind, issued by Users through comments or blogging or microblogging tools or extensions.

Simple access to BEENAT.COM or BEENAT.CL does not imply a commercial relationship between BEENAT and the User.

Legal Capacity.

The Website does not require a minimum age to be able to access its Content and Services; therefore, these Terms and Conditions will apply indistinctly to all Users of the Website who comply with the provisions of this document.

The BEENAT.COM Website is aimed mainly at Users residing in the Republic of Chile. BEENAT does not guarantee that the Website complies, partially or totally, with the laws of other countries. If the User resides or is domiciled in a foreign country, and decides to access and/or browse this Website, they will do so at their own risk, ensuring that such access and browsing complies with the provisions of the local legislation applicable to them. , BEENAT not assuming any responsibility that may derive from said access.


The User will enjoy all the rights recognized by the consumer protection legislation in force in Chile, in addition to the rights granted by these Terms and Conditions. In addition, the User will have at all times the rights to information, rectification and cancellation of personal data in accordance with Law No. 19,628 on the protection of personal data.

Changes and Returns.

If the purchased product does not satisfy the User, the User may exchange or return it within a period of up to 30 days after the date on which it was received.

In order to make the return or exchange, it is necessary that the product is unused, with all its accessories and packaging or original packaging. For the exchange or return, the receipt, dispatch guide, exchange ticket, or any other another proof of having made the purchase.

In the event of a refund, BEENAT will make a credit to the payment method used by the User, within a period of no more than 48 hours, after the refund has been approved, which will be duly informed to the User through the email that you have provided, or through some other additional means of communication.

Legal Guarantees.

In the event that the product does not have the reported or advertised characteristics or if it has any type of damage, it can be exchanged immediately. If it presents faults or defects within the 1st month from the date of receipt, the User can opt for its free repair or, after restitution, its exchange or the refund of the price paid, provided that the damages or deterioration had not been the fault of the User.


To make purchases on the Website, the following steps must be followed, by clicking where appropriate:

a.- To start the purchase process it is necessary to confirm that you have read and accepted these Terms and Conditions.

b.- Select the product you are interested in and add it to the "shopping cart".

c.- Log in to the site or enter email and password. In case you are not registered and if you wish to do so, make use of the icon and menu that corresponds to this option.

d.- Select the shipping and delivery method among the alternatives available on the site.

e.- Select the means of payment.

f.- Sending the information to the email registered by the User.

g.- The order will then be sent automatically to an identity confirmation process, in which the security and privacy of the user and the contracting process itself, availability, validity will always be protected and quota of the payment method that has been selected.

h.- Once the above is fulfilled, the proof of purchase is sent with the corresponding ticket or invoice in electronic format and the product will be dispatched, according to the selected delivery mode.


Unless a different means is indicated for specific cases or offers, the products and services reported and traded on this site can only be paid for through:

a.- Authorized and valid bank credit card issued in Chile or abroad, provided they maintain a valid contact for this purpose with BEENAT.

b.- Bank debit cards included in the Redcompra system or enabled to make payments and transactions through the WebPay system, validly issued in Chile by national banks, which maintain a valid contract for such purposes with BEENAT.

c.- Bank transfer, which will be made to account No. 21773530, which BEENAT maintains at Banco BCI.

Other means of payment that could be announced and accepted in the future, which will be informed pertinently through the corresponding channels and channels.

Payment with debit cards will be made through WebPay, which is an electronic payment system that automatically charges the user's bank account.

The User declares that he understands that these means or payment portals are owned by third-party companies or people who provide said services, independent and not linked to BEENAT, therefore the continuity of their provision of services over time, as well as such as the correct functioning of its tools and online payment buttons, are the sole responsibility of the providers of these services and in no case of BEENAT


The goods and products purchased through the Website will be subject to the dispatch and delivery conditions chosen by the user, within those that are available on the site. The information on the address or place of delivery is the sole responsibility of the User.


BEENAT will not be responsible, in any case, for the following events:

a.- Improper use that Users or visitors to the Website make of the content stored, or of the products they acquire on it, as well as of the industrial or intellectual property rights contained on the Site Web, or in products or services.

b.- Damages, specific or eventual, caused to Users derived from the operation of the Web Site's search tools, as well as errors generated by technical elements of the Site or the search engine .

c.- Content of Websites that Users can access with or without authorization from BEENAT.

BEENAT does not guarantee availability or continuity of operation of the Website, nor that at any time, Users can access it or the promotions and offers that are available.

BEENAT is not responsible for the existence of viruses or other harmful elements in the documents or files stored in the computer systems of all types owned by the Users. BEENAT will not be liable for damages caused to the User, derived from the improper use of the technologies and platforms made available to them, regardless of the way in which these technological elements are misused. Likewise, BEENAT will not be liable for damages caused by the improper use or bad faith of the Users when using BEENAT.COM or BEENAT.CL.

However, in the event of a double payment by a User on the Website, BEENAT will refund the full amount of the overpayment, within 7 days of receipt of the corresponding claim made by the User or their representatives, which must have an annex that includes the original payment receipts corresponding to the overpayment made.


BEENAT will adopt all the necessary measures to safeguard the data of its Users, such as information encryption systems and other similar or equivalent systems that BEENAT deems prudent for these purposes. In the event of changes made by the User in the information registered or entered on the Website, or if any type of irregularity attributable to the User is detected related to the information provided or with transfers made by the User, as well As with everything related to identification in them or the use of means of payment or simply as an identity protection measure, the Website staff will contact the User, either by telephone or by email, to corroborate the data and information, as well as to avoid the existence of possible fraud.

In the event that contact is not established within a period of 24 hours, and with the User's safety in mind, any purchase of a product or contracting of a service will not be confirmed.The User will be informed by telephone or by email of the fact that their identity or means of payment used could not be verified. Additionally, the receipts stating the steps taken to try to contact the User with the objective of After confirming the transaction, they will be available to the latter for a period of 90 days, in case the User wishes to confirm the purchase or contract. Additional inquiries can be made through the means of contact with the Website established in the paragraph relating to Website Information, present in this same Terms and Conditions document.

With all of the above, Users are fully responsible for the loss or loss, misuse or unauthorized use of the product, whether they or third parties incur in the previously described events, after making a purchase or contracting of service following the manner stipulated in these Terms and Conditions.

Personal Data.

By accessing the BEENAT.COM or BEENAT.CL Website, Users or visitors guarantee that the information they provide to enter or to purchase products or contract services is true, complete, accurate and up-to-date.

In accordance with the provisions of Law No. 19,628 on the Protection of Personal Data, data of this type provided to the Website become part of a database belonging to BEENAT and will be used solely and exclusively for the purposes that motivated its delivery, especially for communication between BEENAT and its Users, validate data related to purchases or contracting of services, specify dispatches, and answer queries. These data will never be communicated or shared with other companies without the express authorization of their owner (the User) nor will they be transferred internationally.

BEENAT presumes that the data entered by Users or by persons authorized by them are correct and exact. Users, by accepting these Terms and Conditions, express their agreement that the personal data provided by filling in forms on BEENAT.COM may be used later to prepare and send offers that may differ from those offered on the Website.